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SupportWorld Live

The Technical Support Industry’s Most Comprehensive Event

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April 19-24, 2020 | MGM Grand | Las Vegas, NV

SupportWorld Live, formerly HDI Conference & Expo, brings together a diverse group of experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to energize and empower service and support pros to make a real difference in their careers and organizations.

This IT service and technical support conference addresses the needs of the entire team—from seasoned directors to frontline analysts—and provides valuable insight into how formal procedures, processes, and industry tools can improved service and support performance.

Connect with the Technical Support Community

We’re expecting 2,500 service and support professionals this year. The best part? About 90% of them are decision makers with direct involvement in selecting and purchasing solutions.
2,400+
 Attendees
83%
 Managers or Above
50+
 Exhibitors

Why Sponsor SupportWorld Live

Engage with a captive audience of qualified, targeted professionals, who want what you have: the latest technologies, ideas, systems, and methodologies that can transform their service and support operations.
  • 81% of attendees said the event met or exceeded their expectation for their goal of “seeking new product and services information”
  • 99% of exhibitors said they were satisfied with the opportunities to interact with attendees
  • Nearly 90% of attendees are decision makers with direct involvement in selecting and purchasing solutions

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