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ICMI Contact Center Expo and Conference

The Most Comprehensive Program for Contact Center Professionals

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May 11-14, 2020 l The Diplomat Beach Resort l Ft. Lauderdale/Hollywood, FL

ICMI Contact Center Expo
is the largest global industry event that unites professionals looking to further their knowledge in an industry in constant transformation. As customer expectations continue to rise, it’s up to us—the contact center professionals—to rise with them. ICMI Contact Center Expo is the contact center industry’s most essential educational and networking experience

Connect With The Contact Center Community

ICMI Contact Center Expo delivers the highest quality community of contact center professionals — the majority of whom are charged with the mission of evaluating, implementing and purchasing customer care products and solutions.
1,500+
Attendees
100+
Speakers
75+
Sessions
100+
Exhibitors

Why Sponsor ICMI Contact Center Expo

Known worldwide by the most qualified and serious industry professionals, ICMI Contact Center Expo is an essential forum for educational growth, top networking, and the sharing of significant and proven best practices, as well as the go-to source for the contact center industry’s most relevant, critical, and timely information.
  • 85% of attendees are Managers or above
  • 74% of attendees have 6+ years experience in contact centers
  • 100% of exhibitor survey participants said they were satisfied or very satisfied with the attendees at the event 
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