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ICMI Contact Center Connections

Reaching the Peak of Customer Service Excellence

ICMI CCC Logo Image Wide
Oct 28-30, 2019 | Hyatt Regency | Chicago, IL

ICMI Contact Center Connections, formerly ICMI Demo, inspires attendees to reach new heights, guide you in developing a rock solid CX program, and reveal how to create a customer-centric culture that fosters engagement and peak performance from their team.

Connect With The Contact Center Community

ICMI Contact Center Connections is designed to help contact center professionals optimize their connections with customers, between internal teams and with management through education, networking and your solutions. With ICMI as your partner, showcase your services and platforms to them as they seek new solutions to help them achieve those goals.
1,000+
Attendees
90%
Managers or Above
70+
Exhibitors

Why Sponsor ICMI Contact Center Connections

ICMI Contact Center Connections is a favorite event for customer service professionals and is an essential forum for educational experience. Each year, ICMI produces a freshly conceived event designed to meet the needs of all contact center professionals.
  • 84% of attendees expressed a need to evaluate new products as one of their most important reasons to attend
  • The ICMI Community will support annual budgets of $2.5 billion on contact center technologies this year
  • 80% of attendees plan to buy Analytics (Voice, Screen, & Text), Call / Contact Management (Routing), Chat / Social Management, CRM Solution, Voice of the Customer / CSAT Tools

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